Shipping Policy

At Lily & Vincent, we're proud to serve customers across Australia with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.
We work with Australia Post to deliver your order, so you can always track it on its way to you.

2. Processing Time

Orders are typically processed within 0-1 business days (Monday to Saturday), excluding Sundays and holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders across Australia, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 0-1 business days (Monday to Saturday)
Transit Time: 5-10 business days (Monday to Saturday)
Total Delivery Time: 5-11 business days
Order Cutoff Time: 6:00 PM
Time Zone: (AEST/AEDT) Australian Eastern Time – Melbourne

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses or restricted areas. Certain items may be subject to shipping restrictions depending on Australian-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@lilyvincent.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 08/30/2026)

9. Contact Information

Store name: Lily & Vincent
Company name: BT-Sales
Company Address: Nieuwe Trekweg 10, 8861 KD Harlingen
Company nr.: 89136497

VAT nr.: NL004694246B15
Phone: +61 468 147 684
Email: info@lilyvincent.com

Monday to Friday | 09:00 – 17:00 (AEST/AEDT)
Weekends | 11:00 – 16:00 (AEST/AEDT)
We aim to respond to your inquiries within 24 hours.